When you connect a Facebook Page or Instagram Business account to a board, we store the account's name and ID, an access token, and the ID of the person who connected it. If your team uses the inbox, we also store comments and messages on those accounts, with the name and platform ID of the person who wrote them. We never receive or store your social media passwords.
Disconnecting immediately deletes the access tokens and the comments and messages we hold for that board's Facebook and Instagram accounts.
In Facebook, go to Settings & privacy → Settings → Apps and websites, remove Boards by Brand Expert and choose to send a deletion request. Meta tells us, we delete the connections you made and their comments and messages, and you receive a confirmation code you can check on this page.
Email boards@brandexpert.co.za from the address on your account, or with enough detail to identify the connected account. We confirm deletion within 30 days.
Read more in our Privacy Policy.